flex support

Prep-n-Print Flex: Brother Versions

Set Up and Troubleshooting Your Brother System

Explore our collection of instructional videos and guides for your Brother system and Flex App.

Troubleshooting Brother Systems

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Troubleshooting 2" Brother Printer

Steps to help you troubleshoot your Brother printer.

Setup of New Brother Systems

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Independent Customers Initial Set-Up Guide

Steps to help you set up your initial shipment of Flex equipment.

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Franchise & Corporate Customers Initial Set-Up Guide

Instructions for pre-configured Samsung tablet from Ecolab.

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Loading Labels Guide

Quick reference on how to load Daydots™ Labels.

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Power Splitter Installation Guide

Instructions on how to install power splitter.

Setup of New Brother Systems for Independent Customers

Prep-n-Print Flex New Account & Food Item List Setup

Webinar will take you through the initial Prep-n-Print Flex setup for the Flex app.

Using Your System

Unboxing Brother Printer & Setup

Get the Prep-n-Print Flex food labeling system setup and ready to work for your business.

Flex Location Code

Learn how to enter your location code to Flex app.

Printing Labels

Learn how to printer labels using the Flex app.

How to Use Reprint

Learn how to easily reprint your labels you have previously printed.

Settings, SYNC, Help

Learn more about Prep-n-Print Flex settings and more.

Additional Resources for Brother Systems

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User Guide: Login and Printing

Download login instructions for pre-configured Samsung tablet from Ecolab.

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Flex App FAQ

View Flex App frequently asked questions.

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Need to Order Labels for Your Printer?

Take a look at our variety of labels available for your Prep-n-Print Flex System.

Still need help with the Flex website, app, or equipment?
Contact our Prep-n-Print Flex Technical Support team at 1-877-603-1187, option 1.