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Virtual Assist Support Team (VAST)
Helping Ecolab customers resolve operational issues fast with VAST.
Our team of virtual specialists deliver a new level of technical support and troubleshooting. VAST technicians offer live video support aimed at resolving equipment and service issues quickly so businesses can maximize productivity and uptime — with minimal disruption.
VAST:
A New Dimension of Training and Service
- Our VAST technicians are trained to identify and resolve issues virtually, increasing first-time fix rates
- With our live video support, our agents will troubleshoot issues quickly, with less wait time and minimal disruption to your business
- If your issue can’t be resolved virtually, your VAST technician will initiate a service call and share information with with your field rep
VAST is ideal for common service issues, such as a dishmachine that’s not operating properly or a dispenser malfunction. Our technicians can assist you with product questions and training, or preventative maintenance tips, too.
Get back up and running with help from Ecolab’s VAST.
An Extension of Your Ecolab Team
How VAST Works:
①
Call 1-800-35-CLEAN and ask for VAST – a device with camera and internet is required.
②
You'll get a single-use link though text or email.
③
No app downloads are required – click the link and go!
④
A VAST technician will troubleshoot with you to resolve your issue.
